Pinnacle refusing to load

[shredderofdabc]

I tried to launch my PGP and all I get is the loading screen, where it says initializing, then detecting game controllers, then the window disappears I get the icon at the bottom right task bar, but nothing happens, I cannot click on the icon, and nothing loads. I have tried reinstalling more times then I can count, I tried uninstalling with Revo Uninstaller to completely clean my system of it and reinstall it and nothing still, I cannot get anything more then that. The only thing it does after a 100% clean install is the same initializing window, then it asks to update the background profile, it goes through the controller setup, the disappears and nothing still. I came to the forums and checked what some others may have experienced, and I saw that you guys may need my Pinnacle log so here it is...

6/1/2012 5:22:16 PM: PGP-100721610383-6.3.3
6/1/2012 5:22:16 PM: Windows7 x64
6/1/2012 5:22:16 PM: user-rights:Admin
6/1/2012 5:22:16 PM: -------------------------
6/1/2012 5:22:17 PM: MARKUP-1
6/1/2012 5:22:17 PM: MARKUP-2
6/1/2012 5:22:17 PM: MARKUP-3
6/1/2012 5:22:18 PM: MARKUP-4
6/1/2012 5:22:18 PM: MARKUP-5
6/1/2012 5:22:21 PM: MARKUP-6
6/1/2012 5:22:21 PM: MARKUP-7
6/1/2012 5:22:21 PM: MARKUP-8
6/1/2012 5:22:21 PM: MARKUP-9
6/1/2012 5:22:21 PM: MARKUP-10
6/1/2012 5:22:21 PM: MARKUP-11
6/1/2012 5:22:21 PM: MARKUP-12
6/1/2012 5:22:21 PM: MARKUP-13
6/1/2012 5:22:21 PM: MARKUP-14
6/1/2012 5:22:21 PM: MARKUP-15
6/1/2012 5:25:19 PM: MARKUP-16
6/1/2012 5:25:46 PM: MARKUP-17
6/1/2012 5:25:46 PM: MARKUP-18
6/1/2012 5:25:48 PM: ERRORCODE=LV98F


I couldn't find anything on that error code throughout your forums, and have yet to have the software working, I emailed the support website with my zipped %appdata% folder, and have not gotten a response, which led me to post on the websites forums, I know my drivers are completely up to date, and the same with all other software I keep (I'm pretty strict about keeping stuff like that updated.) and I have a pretty good extensive knowledge of computers, I am a builder and tech. The software was working about 2 weeks ago, then when I went to start it up recently, it updated and I got nothing.
So if someone could help me out I would greatly appreciate it, I LOVE Pinnacle, no other software even comes close to the complexity and that's why I purchased it. I have used it for some years now, and really want to get back to making profiles and playing games.

Thanks
Chris

[Pinnacle [Errol]]

shredderofdabc you did the correct thing by posting your error and also zipping your files and sending it by email to support@pinnaclegameprofiler.com
Rob will look into the matter and it should be resolved as soon as possible.

[shredderofdabc]

Thanks much Errol, I await your teams response.

[Pinnacle [Rob]]

check for my response to your email.